Introduction
The Umi Hotel (“we,” “us,” or “our”) is committed to protecting the privacy and personal information of our guests and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or stay at our hotel located at 23 – 23A Bui Thi Xuan Street, Ben Thanh Ward, Ho Chi Minh City, Vietnam.
Information We Collect
We may collect the following types of personal information:
- Reservation Details — Full name, email address, phone number, check-in and check-out dates, room preferences, and number of guests.
- Identity Verification — Passport or government-issued ID information, as required by Vietnamese law for hotel guest registration.
- Payment Information — Credit or debit card details processed securely through third-party payment providers.
- Communication Records — Messages, requests, and feedback you send to us via email, phone, or our website contact forms.
- Website Usage Data — IP address, browser type, pages visited, and cookies to improve your browsing experience.
How We Use Your Information
Your personal information is used to:
- Process and manage your hotel reservations.
- Communicate with you regarding your booking, special requests, or inquiries.
- Comply with legal obligations, including Vietnamese regulations on guest registration.
- Improve our services, website functionality, and guest experience.
- Send promotional offers or newsletters, only with your prior consent.
Information Sharing and Disclosure
We do not sell your personal information. We may share your data with:
- Service Providers — Third-party partners who assist with payment processing, booking platforms, and website hosting.
- Legal Authorities — Government agencies when required by Vietnamese law, including guest registration with local police authorities.
- Business Partners — Travel agencies or booking platforms through which you made your reservation, limited to information necessary to fulfill your booking.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is entirely secure, and we cannot guarantee absolute security.
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us analyze web traffic and remember your preferences. You may choose to decline cookies through your browser settings, though some features of our website may not function optimally.
Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal information, subject to legal retention requirements.
- Withdraw consent for marketing communications at any time.
To exercise any of these rights, please contact us using the details provided below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those external sites and encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
The Umi Hotel
23 – 23A Bui Thi Xuan Street, Ben Thanh Ward
Ho Chi Minh City, Vietnam
Email: info@theumihotel.com
Phone: (+84) 28 3925 2323
Effective Date: April 15, 2026